recently, we have been the joyful recipient of that click on a movie and find in your mailbox online service. i have to say that we are most pleased with the benefits that netflix brings. including the ability to watch a vast selection of online offerings whilst you await your next film.
we have long been advocates of the local independent video store and all the glory that usually comes with them. alas, our new local video store is the most dysfunctinal and ill-conceived operational model that one could conceptualize for a rather simple service.
i long held it a given that when one enters a video store, they hunt through the isles and come up with a film box or two that will suffice for the evening. you take the box to the front to retrieve the film and pay. you get the movie and go home, right? not at this vid store.
they run chaotically. you don't pull the movie box from the shelf. therefore, there is no guarantee that the movie that you select will be available or not. this wouldn't be such a pain in the arse if it were not for the customers who have learned this model and who will walk in from the street and go straight in line. the lines here typically take a minimum of 20 minutes to weed through, btw. the reason for this wait is that each of these folks begins a dialog with the video clerk as to which movies they wish to see, then the clerk looks up the films--sometimes with only vague tips from the patron as to who plays in them or the general plot. this customer service nightmare can last several minutes per patron. ugh!
last weekend, a. and i went to said store for the last time. we waited in line behind a total of 4 other customers and i watched the clock as my blood pressure rose. it took a heafty 28 minutes to get two movies-- and get this, the one that we really wanted was out. again, if the g-damn box was off the shelf and we were able to make an educated decision based on deductive movie availability reasoning, we would have selected something else. eff this video store, i tell you. and thank you corporate online netflix.
1 comment:
I agree Netflix is a wonderful service..I find it hard to get your moneys worth, and I still find it difficult to make it through an entire movie without falling asleep, expecially because my fiance insists on having the lights off for most of the films...
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